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Frequently Asked Questions - Newbie!


 
   DSL Frequently Asked Questions
 


What is DSL?

Glad you asked. DSL is actually an umbrella term for a bunch of different related technologies. Sometimes you'll see it written as xDSL, to show that you're talking about the umbrella technology, not a specific DSL product such as SDSL, ADSL, RADSL, etc. xDSL is a way to bring big bandwidth to your home for an affordable price because it uses existing copper wire that is already in the ground. Speeds for xDSL range anywhere from 144kbps (thousand bits per second) to 1.5mbps (million bits per second) depending on which "flavor" of DSL you're using. The different DSL types also give you different benefits and drawbacks so be sure to ask your provider what type you'll be getting. The speed available to you is also dependant on how far you are from your CO (central office). Read on for more info on that.

How do I get DSL?

If you want DSL, first you have to call Spinn.Net at 505-938-7746 and sign up with us or fill out this form. We'll get the ball rolling from there. After you sign up, we will make arrangements to have a new line brought out to your house for the DSL service. After the new line is installed, a technician will arrange to meet you at your location to install and configure your router or modem and test your new line. These services are what the Installation charges pay for. Once you have your line up and equipment installed you're ready to go.

What equipment do I need?

You'll need an DSL capable router or modem to connect your computers to the DSL line. Spinn.Net will supply the modem/router that you need and the cost will be added to your Spinn.Net bill. The only thing you'll need to get at the computer store is an Ethernet card. Whether you need a router or a modem depends on what you want to do with your DSL line.

If you want to connect more than one computer to your DSL line, for an office or home network, you'll need a router. DSL routers allow you to easily connect more than one computer to your DSL line and they also provide hardware firewall capabilities for added security.

A DSL modem will connect only one computer, good if you only have a single computer or a network with an already configured firewall computer with NAT or IP Masquerading enabled. DSL modems provide no security features.

Another vital piece of equipment you'll need is an Ethernet card to put in your computer. We use and like both the Netgear FA310TX and the 3COM Etherlink 10/100 series. You can find the Netgear card for approx. $25 and the 3COM for approx. $50 at most computer stores. If you can't find or don't like these two, the things you need to look for is a 10baseT jack and there's no reason not to get a card that will do both 10mbps and 100mbps to secure you against having to buy a new card in the future when 100mbps is the standard.

What speeds are available?  speeds

DSL is available in many speed configurations. Spinn.Net offers ADSL service starting at 384k download and 128 upload. You can also get our ADSL service at 768/384 if you need it. The entry level SDSL configuration is a constant 192k in both directions. For reference, your modem is at most a 56k connection, usually less. Depending on how far you are from the CO, your speed may vary (see the next question). The available speeds for SDSL are 192k, 384k, 768k, 1M (1000k), 1.5M (1500k). A third option is IDSL, which is available at 144k. IDSL is usually used by people in Albuquerque who are too far away from their CO for other types of DSL. Unfortunately, with the way the US West / Qwest placed their COs around town, being too far away is an all-too-common occurrence.

My co-worker has faster DSL, what's up?

Because DSL service uses copper wires that were made for voice communication, it is fickle about the length and quality of the line to your house. The reason a new line is run to your house for the DSL is to eliminate the trouble with old phone lines. The length of the line is still an issue however. The speed that you can get with DSL is dependant on how far away from the CO, or Central Office, you are. You and your friend may not be very far from each other but the copper lines running to your respective houses may go to different COs. If you want to know how far you are from your CO, give us a call.  As long as you're not over 17000 feet away (5 miles or so), you should be alright. Even if you're over 17000 feet, you may still be able to get IDSL so don't lose hope!  Wireless broadband is always good too.

Why is DSL in New Mexico more expensive than in other places? prices

There are a couple of somewhat complicated answers to that question.
  First is the obvious one, DSL is very new in NM and the infrastructure needed hasn't been paid for completely yet. The prices you may have seen in other parts of the country represent DSL that has been around for awhile so they are able to offer lower prices.
  Another reason you'll see lower prices for DSL in other parts of the country is most providers just use the term DSL without specifying which type of xDSL they're selling or what bandwidth they guarantee you. Spinn.Net offers SDSL, which is a higher quality product offering more service guarantees such as higher guaranteed bandwidth. In addition, Spinn.Net's ADSL is actually SDSL with the speeds locked down to ADSL levels. This allows us to offer a better product at a lower price.

Do I have to worry about security with DSL?

  Yes. There are users out on the net with nothing better to do than scan for vulnerable computers on the net and attack them, either to steal information from them or just to render the victim computer inoperable. Being on a modem makes you a little less of a target because the address of your computer changes every time you get on the net. If your address is always different, finding you becomes a much more difficult chore. When you have a DSL connection, your address never changes because you're online all the time. Because of this, you become a much more attractive target to crackers/script-kiddies. If you're using Windows95/98 or Mac OS you have what could be called an advantage over more powerful systems in the area of network security. This is because Windows95/98 / Mac OS was never made to support users except for people sitting in front of the computer. Most other computer operating systems allow remote users, a user that has connected to the operating system from another computer. Since Win95/98 and Mac OS don't have any ability to let others run programs remotely (other programs, such as Internet Explorer have been known to let malicious users run amok on your system but that's a different problem) really the only thing a remote user can do to you is crash your system, they can't steal any information. That's not much an only, but if you're running Windows95/98 or Mac OS, it's about the best you can hope for. Your Windows computer can also be used as a "zombie" computer in what is called a Distributed Denial of Service attack. What that means is that someone can remotely install software on your computer that will attack other computers on the internet. So doing what you can to protect your computer can now actually help make the entire internet more secure. Operating systems such as Linux or Windows/NT are made to be much more powerful and since they allow remote users, they are also more vulnerable to attack because it's worth it, you can get information or use the machine to attack other computers. Fortunately, these systems are also much more secure to attack (in the case of Linux, much, much more secure).
  There are many products out there to help you defend against, and in some cases prevent, attacks on your computer. There's even help for you if you're running Windows95/98. :)
 

Are Cable Modems faster?

No way.  Don't take our word for it, read on...
ZDnet: Why is my cable modem so slow?

Why is the slower 144Kbps (IDSL) service more expensive than 384Kbps
service?


To provide this service the DSL provider has to lease a standard ISDN
line from the telephone company to use for DSL
service. The cost of the ISDN line is what accounts for the expense of
the IDSL service.


Check out some of the personal firewall products below.